Policies & Procedures

Policies & Procedures

Satisfaction Guarantee Customer service and satisfaction is one of our main priorities. Before any order leaves our facility, it has been checked multiple times to ensure the quality of the print is of the highest grade, and that the correct
amount of shirts has been printed, and placed in the box. If for any reason, you are not completely satisfied with the
quality of the product you have received, please contact us within 72 hours and we will work closely with you to try and
resolve the issue at hand.

Printing Policies

Turnaround Our typical turnaround time is 5-7 business days. Some orders with add-on services or speciality prints
may take longer. Turnaround time begins when your invoice has been paid in full or when a 50% deposit has been made,
and artwork proof has been approved. Summit will be not responsible for missed deadlines due to weather conditions,
power interruptions, back orders or errors from distributors, shipping errors, or anything else out of our control. If we
foresee any problems, we will inform you of the problem and will work with you to reach a solution.

Submitting Artwork Getting the artwork in a timely manner is extremely important, and can delay the start of the
job. For this reason, we ask that you call or email us when getting files ready to be sent, so that we can ensure we get the
correct files for printing. Art not supplied in print ready format as required will be subject to art prep fees at our current
rate (if needed). We will not be responsible for any misspellings or errors in artwork after the final proof is approved. You
can send us your artwork in several ways:

  • Complete our custom quote page and upload artwork from that page
  • Mail files that are 15MB or less
  • Bring us the file on a flash drive, or other media saving devices
  • Contact our art department for Dropbox info. We can easily set up an area within Dropbox for you to place your file

Payment Before we can start on any project we require full payment up front, or a 50% deposit. If you make a deposit
on the shirts when you place the order, then the remaining balance will need to be paid before the shirts can be picked
up. For your convenience we accept all major credit cards.

Rush Orders If your deadline is closer than our standard 7 day turnaround, the only way to ensure order completion
in time is to pay a rush fee. Rush fees will be added to the final invoice, and the price will depend on the day needed. We
will contact you before adding the rush fee to see you if you want to proceed with the order.

Social Media We love printing and are proud of the work we do for you. Pictures are often taken during production and after
projects are complete. We post pictures of shirts on sites like Facebook, Instagram, and Pinterest. Its a great way to show
our skills and to spread awareness of your brand/ ad or event. If you’re not comfortable with your project being photographed
and shared, please let us know prior to placing your order.

Care Intructions To ensure the longevity of your print and image vibrancy, we always recommend machine washing
your shirts in cold water and tumble drying on low heat. Basketball jerseys and other athletic apparel should be washed
inside-out and line dried if possible. All printed garments should washed prior to wear.

You should expect a small amount of fading with water based or discharge prints. Because they are basically dyed
fabrics, the printing will fade along with the fabric after repeated washings. This is not a print defect.

Price Gaurantee We completely stand behind our work. Please check your order carefully and notify us of any
problems within 72 hours of delivery. If, for any reason, we made a mistake printing your order and it’s not as a greed
upon in your emailed proof approval and falls outside these terms & conditions,we will gladly re-print your order within
10 working days. We will not be responsible for errors found after 72 hours.

Pricing Summit Print Company reserves the right to change our pricing at any time without notification. Estimates are
valid for 30 days after the estimate’s creation.

Shipping Unless otherwise agreed upon or requested, all orders will be shipped via UPS or FedEx and a tracking
number for the package will be provided via email after the order has shipped. The customer will be responsible for all
shipping costs and will be included in pricing on the final invoice. Arrangements can be made for in-person pick up at our

Order Concellation Orders cancelled or modified 5 business days prior to the agreed delivery date will not be subject
to any cancellation penalties. Orders cancelled 3-5 business days prior to agreed delivery date will be subjected to a
$15.00 cancellation penalty. Request to cancel an order 3 business days or less before the agreed delivery date will be
handled on a case by case basis and can’t be guaranteed. Request to cancel within this time frame will be reviewed based
on how far the order is in the production process and will be subject to a minimum cancellation fee of $15.00 and a maximum of $50.00. Orders cannot be cancelled one the printing process has begun.

Returned Checks There is a $30.00 charge for all returned checks. If a check is returned, all payments will need to be
made with cash or cashier’s check.

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Want to Find out more or place an order?

Send us an email, or call at 901-746-8804 to speak with someone in person

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